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Cancellation before shipment
How will I get a refund for a prepaid order that I cancel? How long will this process take?
In case cancellation is received within the stipulated time, the refund will be processed to the payment mode as desired within 4-7 working days. Our customer support team will facilitate this return.
What if I used discount vouchers during time of payment and I have to cancel my order? Can I re-use the coupon code?
Discount vouchers/ discount coupons/ offer codes are intended for one-time use only and shall be treated as used even if you cancel the order. You can speak to our customer support team for further support.
How do I return an item purchased on Addaspark?
Add-A-Spark offers its customers a selective replacement and refunds policy. Issues will
be addressed on case to case basis. Request you to reach out to us on the details
Which are the items that cannot be returned/exchanged?
Refund/ Replacement requests will not be processed under the following
Categories Not Eligible for Return:
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous hygiene and quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a refund. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can contact our Customer Support team via email (email@example.com) within 2 business days of receiving the order.
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